Is it just me?

Does anyone else find shopping at the home improvement store where they wear the orange vests as annoying as I do? No one knows anything!! We went tonight to order a whirlpool tub. Because we want a 6 foot one, it's a special order item. Well, first of all, no one could answer a question about a certain feature on the tub, but we could call the tub manufacturer tomorrow to find out. Okay, fine, we'll order without the feature. It wasn't a big deal. So, how much to have it delivered to our house instead of picking it up? Ummm...No one knows. One guy thinks maybe $20. The girl thinks its free, the other guy says we can call the manufacturer in the morning to find out, another guy says it's like $200! Finally, with my oh so special talent of reading upside down I see that it is printed in the book that the workers are using to try to order our tub, on every page. On every single page it says it's $60 to deliver it to our house, but not one of these people knew that. I am not confident here. When I finally said that I couldn't believe how little they all knew, the girl says, "well, usually the kitchen people handle this" Oh, I'm sorry, I thought by going to the SPECIAL ORDER DESK I was doing the right thing. ARRRGHHHH!!!