Why is it so hard for people to do their jobs?
I hate my insurance company. Hate might actually not be a strong enough word. The problem is that Mark's company is so small that insuring our family through his work would cost more than our monthly mortgage payment, so I have insurance for the self-employed through the state of Arizona. And really, the insurance itself is not the problem, it's the idiots they have staffing the company.
My issue today? I got an EOB for my physical therapy, denying the claim since I didn't get an authorization. Except I did. I waited weeks to hear from my Dr.'s office with an auth. And then made the appointment. But the insurance company has no record of an authorization being given. And I can't reach the referral person at the Dr.'s office. I hope she keeps better records! UGH!
posted by Marlene at 1:27 PM
3 Comments:
That's really annoying. I do know that they've allowed me to get an authorization put through retroactively, so at least the people I've talked to are pretty good at working with you. But still, why should you have to jump through hoops you've already jumped through? Very annoying.
How frustrating!
I hope the nurse kept better records.
I feel for you Marlene - our insurance denied PT saying it was a pre-existing condition. I have been in this condition for 10 years and finally got up enough nerve to see a medical Dr for it and then they denied it... grrr...
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