So, I had a minor accident in April and was sure that my insurance was going to go up a bit. I had budgeted for the increase (i am a big budgeter and very anal about it) at about 25%. The accident was so minor I couldn't imagine it being more than that. Well, my renewal came via email this morning and my rates (which are not cheap as we have two newer cars and an 18 year old boy!) had gone up
45%!! Are you kidding me? With the exception of this accident, there have been no claims, no tickets, nothing at all on our driving records. So, I called our previous insurance company, (whom I loved, but the cost of adding Bubba was just too much with them) to see what they could do for me. Well, they were able to get me the same coverage for less than I was paying without my accident with the current company!!! They ran our driving records while I was on the phone and the service agent was so amazed at our 3 "crystal clear" driving records. So, we're actually saving a bit of money now!
In horrid customer service news, I order school uniforms for the kids online most years. I can get better deals and not have to worry about the stores having the sizes and colors I need. I ordered uniforms for The Princess from Wal-hell because they were cheap and she'll thrash them by next year (same 5 outfits for 180 days? Your clothes would be thrashed too!) and she's not as picky as her sister about the style!lol! I ordered online and had them shipped to the store so i didn't pay shipping. Today I went to pick up the items. Well, 3 of the things I ordered were not in the bag even though it said they were! It took 45 minutes, a very helpful 16 year old employee (he really was trying hard) and an evil witchy manager with the IQ of a housefly (who, btw, never apologized) to figure out how to take off the items that didn't show up and refund me for them! And then? SB had gone and found the other items we still needed on a rack in the store and they made me go to the front of the store and wait in line to check out with them!! UGH!! So stupid. I was so frazzled and frustrated. I understand that mistakes happen, but an apology for my time and trouble would have gone a loooooong way to making this better.